Health and Disability Commissioner
The Health and Disabiltiy Commissioner is responsible for compliance with the Code of Health and Disability Services Consumers' Rights.
Your rights under the Code
There are ten rights under the Code:
- The right to be treated with respect
- The right to freedom from discrimination, coercion, harassment, and exploitation
- The right to dignity and independence
- The right to services of an appropriate standard
- The right to effective communication
- The right to be fully informed
- The right to make an informed choice and give informed consent
- The right to support
- Rights in respect of teaching or research
- The right to complain
The Code covers all medical treatment and other health and disability services that are provided in New Zealand. CCS Disability Action provides services under the rules of the Code.
Who can I complain to?
You have several options:
- You can complain directly to the person or agency that provided you with the treatment or service
- The Health and Disability Commissioner – you have the right to complain to the Health and Disability Commissioner, whether or not you’ve already complained to the provider
- Health and disability consumer advocates are available to give you free help and support if you think your rights have been breached.
Getting the help I need